Enamora online shop
Enamora online shop

09 Nov. 2011


According to German consumerism organization, Stiftung Warentest, Enamora, an online shop for lingerie, has the best web shop amongst 13 rated online shops offering fashion or footwear, such as H&M, Zara, Zalando or Otto. Results were generated by the rating of the purchase (60%), with criteria like order handling, returns and customer orientation, as well as the evaluation of the website (40%), looking at product information or handling with user-related data.

Enamora achieved the best results with a final score of 2.0 and especially got good grades regarding product information, order handling and short delivery time. Online shop for footwear and clothing, Zalando.de, was the runner-up with a final score of 2.1, followed by Baur (2.2), Otto (2.3), Neckermann (2.4) and H&M (3.0). The online shops of Zara and Mango achieved the poorest results due to shortcomings in their general terms and conditions and payment transactions.

Elisa Amelia Bausch


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